To find out more about the impact of COVID-19 including changes to our contact centres click here.  

Travel Insurance Existing Policyholders

Coles Travel Insurance

Coles Travel Insurance is only available for purchase when booking flights through flybuys travel.

Our travel insurance is backed by Cover-More, an Australian-based company who have been protecting travellers domestically and internationally for over 30 years.

Existing customers

If you have a question about your existing policy, please call 1300 315 654.

Make a claim

To make a travel insurance claim, please complete the claims form including your policy number and any relevant receipts or reports to support your claim.

For assistance with existing claims, please call 1300 568 298.

For 24 hour emergency assistance


Call direct & toll free*

1844 871 4086
1844 819 2470
0808 234 2985
0800 368 781
*Charges may apply if calling from a pay phone or mobile phone.
From all other countries or if you experience difficulties with the number above please call direct
All other countries
+61 2 8907 5086
From Australia
(02) 8907 5086

Relevant documents