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Information about my loan
Repaying my loan
How to apply
You can apply for a Coles Personal Loan between $5,000 and $50,000.
Please note: your loan amount offered will be based on our credit assessment and may be lower than what you request.
Your Coles Personal Loan comes with a line of credit feature which allows you to access your available credit limit, without the need to apply for an increase. Simply use your Coles Personal Loan Debit Mastercard at an ATM to withdraw funds or by making a purchase with your available limit.*
Using the redraw feature on your account will be charged at the Standard Annual Percentage Rate (APR), please refer to your statement for your APR.
No, there is no early payout fee for early repayment.
If you ever need a copy of terms and conditions, you can find them on our website.
The minimum monthly payment includes any overdue and overlimit amounts which are payable immediately rather than on the payment due date. The minimum payment due on your statement must be paid by the payment due date each month, however you are able to pay more than this amount. If you do, the extra payments made will reduce your outstanding balance further, which means you have more available credit to access on your account. Please however note that any available credit you utilise will be charged at the standard annual percentage rate (APR). Please refer to your statement for your APR.*
You are required to make repayments monthly on each Payment Due Date, as advised in your statement. Your monthly Minimum Payment Due is:
1. the Monthly Instalment on your loan; and
2. in the event any retail or cash balances outside of the instalment loan (resulting from your use of the reusable credit facility), the greater of;
All permanent Australian residents, over 18 years of age, who earn more than $35,000 per annum and have a good credit rating can apply for a Coles Personal Loan.
Please have the following information handy.
The application process should take around 15 minutes to complete if you have all of your information ready. Once you have submitted your application you will receive a response in approximately 60 seconds.
You can upload up to 10 files with a maximum file size of 5 MB.
Once you've submitted your online application, you'll receive a confirmation email containing your Application Reference Number, and a link which you can use to check the status of your application online.
To save your application you can click 'Save' at any time before submitting your application.
Please ensure that your email address is populated in the ‘Save’ pop up box, otherwise you will not receive the email containing your Application Reference Number. This number is required to retrieve your application at a later stage.
To retrieve your saved application, click the link provided in the email you received containing your Application Reference Number. You will need to complete a verification step to ensure that the correct application is being retrieved.
Your Application Reference number will display after you save or submit an application, and will be emailed to you if you do not complete your application. Alternatively, contact us on 1300 306 397 and we will be able to provide you with your Application Reference Number.
In order to assess your application we need to verify your identity and income details.
There are two options for uploading your documents:
The list below outlines what is required depending on your employment status and type. Please note that we may need to contact your employer and/or your accountant to confirm your income and employment details. Please let them know in advance so that we can finalise your application.
All applicants (please supply all of the following):
The above FAQ lists a wide selection of documents that you can provide us to verify your identity and income. If you are unable to supply any of these documents then we will be unable to verify your income and we won’t be able to progress your application.
Contact your service providers. Provide your Coles Personal Loan BSB and account number to your biller and advise them that your preferred method of payment is direct debit from your account.
With the flexibility and convenience of accessing your available credit*, there are two ways you can make payments using your Coles Personal Loan account.
Set up direct debits directly with your financial institution to your Coles Personal Loan.
To use your Coles Personal Loan to pay your bills, set up a 'payee' online; then anytime you need to make a payment you can simply sign into your account:
Managing your card
You have the ability to withdraw cash from ATMs using your Coles Personal Loan Debit Mastercard®, without paying cash advance fees and pay the same standard Annual Percentage Rate (APR) as your purchases. Your APR can be found on your statement.
When overseas, you can also access cash from any ATM that displays the Mastercard, Cirrus and Maestro symbols. For transactions overseas, an international transaction fee applies.
If you notice a transaction on your account that you don’t recognise, please call us immediately on
1300 306 397 for us to investigate.
Coles Personal Loans aim to make the experience as easy as possible by providing you with detailed information on the steps involved.
You can activate your card via the Online Service Centre in three ways:
Managing Your Account
Statements and Notices
The Online Service Centre (OSC) is our online banking facility. It allows you to sign on to your account anytime to check your account balance, monitor transactions, pay bills and transfer funds using BPay and update personal details.
To register for Online banking, please go to www.secure.coles.com.au and follow steps to register.
Online Service Centre
This fast and convenient service allows you to:
To register for the Online Service Centre, go to osc.coles.com.au and click “Register”. Please have the following handy:
To retrieve your username:
To reset your password:
To manage your personal details:
To switch to eStatements:
To view your statements:
The Coles Mobile Wallet App
The Coles Mobile Wallet App is our mobile banking and loyalty app, designed for iPhone and Android devices. It allows you to manage your Account 24 hours a day with access to your Account Balance, available credit and transaction history. It also lets you view your flybuys account points balance, access, and activate a great range of exclusive flybuys offers.
Current balance and available credit
It's easy. Simply download the app from the App Store for iPhone devices or Google Play for Android devices and follow the quick registration process. The name of the app is “Coles Mobile Wallet App".
* Payment of the monthly instalment enables you to pay off your Coles Personal Loan within your initial chosen loan term. You can choose to reuse credit up to your approved credit limit. Any use of the reusable credit facility will require additional monthly repayments on your loan. There will be no end date of your personal loan whilst you continue to use your reusable line of credit. For the full terms and conditions of your instalment loan, please refer to the Coles Personal Loans Unsecured Credit Terms and Conditions and Other Important Information.
Coles unsecured credit products are issued by Citigroup Pty Limited ABN 88 004 325 080, AFSL and Australian credit licence 238098 (Citigroup) and distributed by Coles Supermarkets Australia Pty Ltd ABN 45 004 189 708 . Coles receives commission for the introduction of credit business to Citigroup.
Mastercard is a registered trademark and the circles design is a trademark of Mastercard International Incorporated. Coles unsecured credit products are issued by Citigroup Pty Limited ABN 88 004 325 080 AFSL No. 238098 Australian credit licence 238098 and distributed by Coles Supermarkets Australia Pty Ltd ABN 45 004 189 708.