To find out more about the impact of COVID-19 including changes to our contact centres click here.  

At Coles, we respect the privacy of your Personal Information in our care. Personal Information means information which identifies you as an individual or from which you can be reasonably identified. Your personal information is managed in accordance with the Coles privacy policy at, which applies to all Coles group companies and divisions including Supermarkets (Coles Supermarkets, Coles Gift Cards, Coles Online, Coles Financial Services, Coles Local), Coles Liquor (Liquorland, First Choice, Vintage Cellars, First Choice Liquor Market, and Spirit Hotels), and Coles Convenience (Coles Express). This Privacy Policy relates to Personal Information we collect and handle about you as our customers, visitors to our website, users of Coles group apps, social media, and other digital services and members of the public. Please refer to the Privacy Policy, and contact Coles Customer Care on 1800 061 562 or via email at for further details on how we handle your Personal Information.

If you are applying for or already have a Coles Mastercard or Coles Personal Loan, the Citigroup privacy policy will apply and can be found at Coles unsecured credit products are issued by Citigroup Pty Limited (ABN 88 004 325 080 AFSL No. 238098 Australia credit licence 238098) and distributed by Coles Supermarkets Australia Pty Ltd ABN 45 004 189 708. Please contact the Customer Support Team on 1300 306 397 or via email at for any privacy-related queries.

Terms & conditions

Coles Supermarkets Australia Pty Ltd (Coles) is an authorised representative of the issuer, Insurance Australia Limited (ABN 11 000 016 722 AFSL 227681) and Guild Insurance Limited (ABN 55 004 538 863, AFSL 233791) and receives a commission for each policy sold and renewed). Any advice provided is of a general nature only and does not take into consideration your objectives, financial situation or needs. Before acting on any advice you should consider its appropriateness. You should read the Product Disclosure Statement before deciding whether to acquire an insurance policy.