Existing Customers

Contact your service providers. Provide your Coles Personal Loan BSB and account number to your biller and advise them that your preferred method of payment is direct debit from your account.

With the flexibility and convenience of accessing your available credit, there are two ways you can make payments using your Coles Personal Loan account.*

Direct Debits:

Set up direct debits directly with your financial institution to your Coles Personal Loan.

BPAY:

To use your Coles Personal Loan to pay your bills, set up a 'payee' online; then anytime you need to make a payment you can simply sign into your account:

• Go to osc.coles.com.au and login using your username and password.
• Click “My Payments” then click “New Bill Payment”.
• Select the debit card from which you wish to pay your bill, then select New Bill Payee
• Follow the simple instructions.

The minimum monthly payment includes any overdue and overlimit amounts which are payable immediately rather than on the payment due date. The Minimum Payment Due on your statement must be paid by the Payment Due Date each month, however you are able to pay more than this amount. If you do, the extra payments made will reduce your outstanding balance further, which means you have more available credit to access on your account. Please however note that any available credit you utilise will be charged at the standard annual percentage rate (APR). Please refer to your statement for your APR.*

You must pay the Minimum Payment Due by the Payment Due Date each month as advised in your statement. The monthly Minimum Payment Due is:

1. the greater of:

(a) $25 or if the card balance is less than $25, the card balance; or

(b) 2.00% of the card balance as ast the end of the Statement Period (rounded up to the nearest dollar);

2. plus any Monthly Instalment, Fixed Payment Option fees on that statement, initial interest charge, or related interest on any of them that is part of a Fixed Payment Option for that month.

You have the ability to withdraw cash from ATMs using your Coles Personal Loan Debit Mastercard®, without paying cash advance fees and you pay the same standard Annual Percentage Rate (APR) as your purchases. Your APR can be found on your statement.

When overseas, you can also access cash from any ATM that displays the Mastercard, Cirrus and Maestro symbols. For transactions overseas, an international transaction fee applies.

To report a lost or stolen card, call us on 1300 306 397, or if you’re calling outside Australia +61 2 8288 2890.

If you notice a transaction on your account that you don’t recognise, please call us immediately on 1300 306 397 for us to investigate.

Coles Personal Loans aim to make the experience as easy as possible by providing you with detailed information on the steps involved.

• Go to osc.coles.com.au and login using your username and password
• Select the card for which you’d like to set a PIN
• Click “Manage my Card”
• Click “Change PIN” and choose your new PIN
• Alternatively, you can call us on 1300 306 397 to have a new PIN mailed to you.

You can activate your card via the Online Service Centre in three ways:

• When you register for the Online Service Centre, you will be prompted to activate your card
• On the homepage, click “Activate” next to the card you wish to activate”.
• Click the card you wish to manage, click “Manage My Card”, and click “Activate” next to activation status.

To activate your card you will need to enter the CVV (three digit number on the back of the card).
You may also activate the card by calling 1300 306 397.

To register for the Online Service Centre, go to osc.coles.com.au and click “Register”. Please have the following handy:

• Your Card or Account Number
• The CVV on the back of your Card
• Your date of birth
• Your mobile phone to receive a One-Time PIN

You will then be asked to create your username and password.

To login, go to osc.coles.com.au and enter the username and password you created during registration. If you are having troubles with login, please call us on 1300 306 397.

To retrieve your username:

• Go to osc.coles.com.au and click “Forgot Username”
• Enter your card number, the CVV (three digit number on the back of the card), and your date of birth, then enter the One-Time PIN sent to your mobile phone.

To reset your password:

• Go to osc.coles.com.au and click “Forgot Password”
• Enter your card or account number, the CVV (three digit number on the back of the card), and your date of birth, then enter the One-Time PIN sent to your mobile phone
• Create a new password following the guidelines shown.

To manage your personal details:

• Go to osc.coles.com.au and login using your username and password
• Click on your name at the top right of the page
• Click “My Profile” then “My Account Settings”

To manage your preferences:

• Go to osc.coles.com.au and login using your username and password
• Click “My Statements” then “Statement Preferences” or “Alert Preferences”

To view your statements:

• Go to osc.coles.com.au and login using your username and password
• Click the card for which you’d like to view statements
• Click “My Statements” then “Statements & Notices”
• Select the year of the statement, then click the statement you’d like to view

The Coles Mobile Wallet App is our mobile banking and loyalty app, designed for iPhone and Android devices. It allows you to manage your Account 24 hours a day with access to your Account Balance, available credit and transaction history. It also lets you view your Flybuys account points balance, access, and activate a great range of exclusive Flybuys offers.

Current balance and available credit

• Your Available Cash Limit may differ from your available Credit Limit.
• Your available credit will reflect any pending transactions.

Account summary

• Your statement closing balance and the associated minimum monthly payment.
• Any amounts due immediately for being overdue or over limit.

For more comprehensive information please visit the Online Service Centre.

It's easy. Simply download the app from the App Store for iPhone devices or Google Play for Android devices and follow the quick registration process. The name of the app is “Coles Mobile Wallet App".