Mobile Payments

Tap & Pay

Now available with your Coles Mastercard

You can now add your Coles Credit Card to Apple Pay or Samsung Pay. This means you can now add your card straight onto your compatible iPhone1 or Samsung3 smartphone quickly and easily and pay at contactless terminals.2

To get started, select your preferred wallet below:

Apple Pay   Samsung Pay
contactless payment

Apple Pay

Pay safer and faster using your Coles Credit card with Apple Pay.

Enjoy all the benefits of your Coles credit card with Apple Pay on iPhone, Apple Watch, iPad, and Mac.1 Using Apple Pay is simple, and it works with the devices you use every day. Your card information is secure because it isn’t stored on your device or shared when you pay. Paying in stores, apps, and on the web has never been easier, safer, or more private.1

For purchase of $100 or more, some terminals may require your ATM PIN.2

Use Apple Pay in store anywhere you can tap and pay.2  contactless payment

Setting up and using Apple Pay

How to add a card

How to add your card to an iPhone

How to pay in stores with iPhone X

Pay with Face ID on iPhone X

How to pay in stores using TouchID

Pay with Touch ID on iPhone

Apple Pay FAQs

Select a topic

  • About Apple Pay

  • Apple Pay Set Up

  • Using Apple Pay to make transactions

  • Apple Pay Security

  • Rewards and card benefits with Apple Pay

  • Other

What is Apple Pay? Navigation Show below Hide below

Apple Pay offers an easy and secure way to pay on iPhone, iPad, Apple Watch, and Mac and is available to Coles Credit Card cardholders. Just like you do with your Coles Credit Card today, simply tap your eligible device at a Near Field Communication (NFC) contactless terminal. For purchases of $100 or more, some terminals may require your ATM PIN.

Which devices are compatible with Apple Pay? Navigation Show below Hide below

Apple Pay works with NFC capable Apple devices. Eligible devices are listed below:

iPhone (In store, within apps, on the web with Safari with the Apple Pay logo) – iPhone 6s, iPhone 6s Plus, iPhone 6, iPhone 6 Plus, iPhone SE & higher devices

Apple Watch (In store and within apps with the Apple Pay logo) paired with iPhone 5 and later – Watch series 1&2, Watch (1st gen) & higher devices

iPad (within apps and on the web in Safari with the Apple Pay logo) – iPad Pro, iPad (5th generation), iPad Air 2, iPad Mini 4, iPad Mini 3 & higher devices

Mac (on the web in Safari with the Apple Pay logo) – MacBook Pro with Touch ID, Mac model introduced in 2012 or later with an Apple Pay – enabled iPhone or Apple watch and higher devices

For more information on compatible devices, click here.

How do I set up Apple Pay? Navigation Show below Hide below

Here's what you need to use Apple Pay

  1. An eligible Apple device
  2. A Coles Credit Card
  3. The latest version of iOS, watchOS, or macOS
  4. An Apple ID signed in to iCloud

How do I setup my Coles Account on Apple Pay? Navigation Show below Hide below

iPhone

  1. Open the Wallet app.
  2. Tap the “+” sign in the upper-right corner and follow the steps to add a new card.

Apple Watch

  1. Open the Apple Watch app on your iPhone.
  2. Tap “Wallet & Apple Pay” and select “Add Credit or Debit Card.” Follow the steps to add a new card.

iPad

  1. Go to Settings.
  2. Tap “Wallet & Apple Pay” and select “Add Credit or Debit Card.” Follow the steps to add a new card.

MacBook Pro with Touch ID

  1. Go to System Preferences.
  2. Select “Wallet & Apple Pay” and select “+” button. Follow the steps to add a new card.

How do I set my Coles card as the default card in Apple Pay? Navigation Show below Hide below

  • iPhone or iPad: Go to Settings > Wallet & Apple Pay on your iPhone or iPad. Tap Default Card, then choose your Coles Mastercard
  • Apple Watch: Open the Apple Watch app on your iPhone. Tap the My Watch tab, tap Wallet & Apple Pay > Default Card, then choose your Coles Mastercard

Click here for more information on managing the cards that you use with Apple Pay.

How do I remove my card from Apple Pay? Navigation Show below Hide below

  • To remove a card that you use on your iPhone or iPad, go to Settings > Wallet & Apple Pay, tap the card that you want to remove, then tap Remove Card.
  • To remove a card that you use on your Apple Watch, open the Watch app on your iPhone, go to the My Watch tab, scroll down, tap Wallet & Apple Pay, tap the card, then tap Remove Card.

Click here for more information on managing the cards that you use with Apple Pay.

The card image I see in Apple Pay does not match my physical card. Is there an issue with my card? Navigation Show below Hide below

No. The card image displayed in Apple Pay may not always match the physical card. Your enrolment is successful if the following are displayed on the card image:

  • Coles Mastercard
  • The Card Network (MasterCard)
  • The last four digits of the physical card

Where can I use Apple Pay? Navigation Show below Hide below

You can use Apple Pay in stores wherever contactless payment (NFC) is accepted. You can also make in-app purchases and websites in Safari where Apple Pay is available as a payment option.

How do I make an in-store purchase with Apple Pay? Navigation Show below Hide below

Pay with iPhone with Face ID

To use your default card, double-click the side button, then glance at your iPhone to authenticate with Face ID, or enter your passcode.

Hold the top of your iPhone within a few centimetres of the contactless reader until you see Done and a checkmark on the display.

Pay with iPhone with Touch ID

To use your default card, rest your finger on Touch ID.

Hold the top of your iPhone within a few centimetres of the contactless reader until you see Done and a checkmark on the display.

Do I need to have an active internet connection for Apple Pay to work? Navigation Show below Hide below

No. Apple Pay requires an active internet connection for adding a card to your device. However, an active internet connection is not required to make in-store purchases.

How can I cancel a payment made using Apple Pay? Navigation Show below Hide below

Cancelling a payment made with Apple Pay is the same as a physical card. Please contact your merchant if you wish to request for a refund.

How do I return a purchase if I used Apple Pay to make the payment? Navigation Show below Hide below

All purchases made with Apple Pay can be returned according to the store’s policies. If you return an item paid for with Apple Pay, the store may require you to tap your phone onto the contactless (NFC) reader to complete the return. Store policy may require you to use the physical card also.

How can I keep track of purchases I’ve made with Apple Pay? Navigation Show below Hide below

The last 10 transactions made with Apple Pay are viewable in the Wallet app. Simply tap on your card in the Wallet app and tap ‘i’, then tap the Transactions tab. Additionally, a real-time* push notification with transaction details will be sent after each Apple Pay purchase.

*Real-time push notifications require an active internet connection.

Is Apple Pay secure? Navigation Show below Hide below

Yes. Apple Pay allows you to make easy, and secure transactions in stores, in apps and on the web.

When you add a credit card to Apple Pay, information that you enter on your device is encrypted and sent to Apple servers. If you use the camera to enter the card information, the information is never saved on your device or photo library.

Apple decrypts the data, determines your card’s payment network, and re-encrypts the data with a key that only your payment network (or any providers authorised by your card issuer for provisioning and token services) can unlock.

What should I do if my device is lost or stolen? Navigation Show below Hide below

Please contact our Customer Support Team at https://financialservices.coles.com.au/contact-us. Our Customer Support team will be able to delete or suspend your digital card number. Your physical card can still be used.

If you turned on Find My iPhone on your device, you can suspend Apple Pay by placing your device in Lost Mode instead of immediately cancelling your cards. If you find your device, you can re-enable Apple Pay. You can also go to your Apple ID account page to suspend or permanently remove the ability to pay from that device with Apple Pay.

Does Apple Pay have access to my account information? Navigation Show below Hide below

No. Apple Pay does not have access to your account information.

Click here for more information on Apple Pay security and privacy.

Will I continue to receive the benefits and rewards from my Coles Credit Card which is used for payment with Apple Pay? Navigation Show below Hide below

Yes, Coles Credit Cards added to Apple Pay will continue to receive all the security, benefits and rewards that you receive today with your physical card.

All of the insurance benefits that come with your Coles Credit Card are still available when you make transactions with Apple Pay.

Are transactions made using Apple Pay eligible for reward Points? Navigation Show below Hide below

Yes, any transaction made with Apple Pay will continue to receive the reward Points as per the Rewards Terms and Conditions.

Am I still covered for the full suite of insurances attached to my card when I make a transaction using Apple Pay? Navigation Show below Hide below

Yes, all of the insurance benefits that come with your Coles credit card are still available when you make transactions with Apple Pay.

What should I do if I lose my original card and then receive a replacement card? Navigation Show below Hide below

The cards in Apple Pay are digital versions of your physical cards. If you lose your original card and receive a replacement, you need to remove the respective card from Apple Pay and register the replacement card again.

Any transactions made on an old digital card will be rejected at the point of transaction.

Once your new / replacement card is activated, you will no longer be able to use your old/expired or lost card through Apple Pay.

What should I do if I receive a renewal card as the original card has expired? Navigation Show below Hide below

The cards in Apple Pay are digital versions of your physical cards. If you receive a renewal card to replace your expired card, you need to remove the expired card from Apple Pay and register the replacement card.

Once your new / replacement card is activated, you will no longer be able to use your old/expired card through Apple Pay.

Can I continue to use my physical payment card if I disable Apple Pay or remove the digital equivalent on Apple Pay? Navigation Show below Hide below

Yes. When you disable Apple Pay or remove a registered card, you are only suspending the digital card that has been assigned to your device for that card.

If I want to switch devices, do I need to add my cards all over again? Navigation Show below Hide below

Yes. You would need to re-register your cards again if you were to change your device. Your security is important to us so please ensure that no one else knows your passcode or have another person’s biometric details recorded on your device otherwise as the primary account holder, you may be held liable for any unauthorised transactions.

Can I use Apple Pay overseas? Navigation Show below Hide below

Apple Pay will work in all countries wherever contactless payments are accepted. We suggest you take your physical card as an alternative when travelling overseas, as not all Merchants may accept contactless (NFC) payments.

Can I load more than one card to Apple Pay? Navigation Show below Hide below

Yes, you can load more than one Coles card to Apple Pay. (On Apple Watch Series 3, iPhone X, iPhone 8, and iPhone 8 Plus, you can add up to 12 cards on a device. On earlier models, you can add up to eight cards on a device).



pay with your smart watch

Samsung Pay

Samsung Pay makes everyday purchases easy and seamless

Samsung Pay lets you use your compatible Samsung device to securely pay with your Coles credit card in store and within apps.

Just like you do with your card today, simply tap your Samsung device3 at a contactless terminal, for purchases under $100. For purchases of $100 or more, an ATM PIN is required for additional security. Additionally, for certain merchant terminals, a transaction limit may apply.

For terminals that don't have contactless technology (i.e. older terminals where you currently have to insert your card), tap your phone over the screen, choose 'credit card' account and enter your PIN on the terminal.

To set up Samsung Pay on your device, click here.



Fun and Convenience4

Pay with your Galaxy Watch4. Activate Samsung Pay on your Samsung device today.



Security

Shop securely by authenticating every Samsung Pay purchase with your fingerprint, pin number or iris scan.5



Loyalty Cards6

Start earning loyalty rewards without carrying around the cards. Activate Samsung Pay on your Samsung device today.

Samsung Pay FAQs

Select a topic

  • About Samsung Pay

  • Samsung Pay Set Up

  • Using Samsung Pay to make transactions

  • Samsung Pay security

  • Rewards and card benefits with Samsung Pay

  • Using Samsung Pay on Samsung Gear

  • Using Loyalty cards with Samsung Pay

  • Other

What is Samsung Pay? Navigation Show below Hide below

Samsung Pay lets you use your compatible Samsung device to securely pay with your Coles credit card in store and within apps.

Just like you do with your card today, simply tap your phone at a contactless terminal, for purchases under $100. For purchases of $100 or more, an ATM PIN is required for additional security. Additionally, for certain merchant terminals, a transaction limit may apply.

For terminals that don't have contactless technology (i.e. older terminals where you currently have to insert your card), tap your phone over the screen, choose 'credit card' account and enter your PIN on the terminal.

Why should I use Samsung Pay instead of my plastic cards? Navigation Show below Hide below

Samsung Pay offers a simple, secure and convenient payment experience that doesn’t require searching through your wallet or purse.

Which devices can I use Samsung Pay with? Navigation Show below Hide below

You can use Samsung Pay on the following Samsung devices:

  • Galaxy S6, Galaxy S6 edge (Note, these two devices only support Samsung Pay transactions made on contactless terminals)
  • Galaxy S6 edge+
  • Galaxy S7, Galaxy S7 edge
  • Galaxy S8, Galaxy S8 edge
  • Galaxy S9, Galaxy S9+
  • Galaxy Note5 phone
  • Galaxy Note8 phone
  • Samsung Gear S2 and S3
  • Galaxy A5 (2017)
  • Galaxy A7 (2017)

What do I need to start using Samsung Pay? Navigation Show below Hide below

Ensure your Samsung device has been updated to Marshmallow 6.0 software. If you are unsure whether you have this upgrade go to your device

Settings > About Device > Download Updates Manually.

Once your Samsung device has been updated to Marshmallow 6.0, you will automatically have the Samsung Pay app loaded to your phone.

Ensure your mobile phone number is registered with Coles Financial Services. If you are unsure whether your mobile phone number is registered log in to your online banking, select your profile icon (located at top right hand side of your screen) > My Profile > Update Phone Numbers Check that your Primary Mobile number is correct and that it is linked to your One -Time Password (OTP).

Samsung Pay requires you to sign in with a Samsung account. If you don't already have a Samsung account, you can sign up for free during the Samsung Pay setup process or at account.samsung.com. If you have any queries about your Samsung account, please contact Samsung on 1300 362 603.

How do I set up Samsung Pay? Navigation Show below Hide below

  1. Sign in to Samsung Pay with your Samsung account.
  2. Set up your Samsung Pay PIN or fingerprint – this will be used for all your Samsung Pay transactions.
  3. If you choose to use your fingerprint and have not already registered a fingerprint on your device, you will be asked to register your fingerprint.
  4. Samsung Pay will ask you to verify your fingerprint. You will then be asked to create a Samsung Pay PIN.

Your Samsung Pay is now set up and you can add your Coles Credit Card.

How do I setup my Coles account on Samsung Pay? Navigation Show below Hide below

  1. Select 'Add card' in your Samsung Pay app.
  2. Put your card on a flat surface. Your device will take a photo of your card in the frame on screen to read the card number. Alternatively, you can enter in your card number manually.
  3. Follow the instructions on screen to enter in your details.
  4. Read, understand and accept the Coles Terms & Conditions .
  5. Select SMS or Call bank option to verify your identity. If you select SMS, Coles Financial Services will send you an Online Activation Code (OAC) via SMS that you will need to enter to continue.
  6. You will be asked to use your finger to enter you signature. Although entering your signature is not compulsory, adding the signature will act like signing the back of your real card.
  7. Your card registration is now complete and your card is ready to use with Samsung Pay.

Why has the request to add my card to Samsung Pay been declined? Navigation Show below Hide below

Your card may have been declined due to your account being:

  • Closed
  • No longer in good standing
  • Reported as Lost or Stolen
  • Already set up for Samsung Pay on the maximum of 4 devices

Please contact us if you require any further information.

Where can I use Samsung Pay? Navigation Show below Hide below

You can use Samsung Pay almost anywhere that you can currently swipe or tap your card to pay. However, Samsung Pay will not work with card readers where it is necessary to insert your card into the reader. These types of card readers are commonly found at petrol stations, bus/train stations, and vending machines.

Do I need to have an active internet connection for Samsung Pay? Navigation Show below Hide below

You will need an active internet connection when setting up Samsung Pay/registering your card but you don’t need an internet connection to use Samsung Pay in stores. Your device uses Near Field Communications (NFC) or Magnetic Secure Transmission (MST) to communicate with the terminal. However, it is recommended that you periodically connect to the internet to ensure your Samsung Pay updates.

Can I use Samsung Pay at an ATM? Navigation Show below Hide below

Samsung Pay will not work at ATMs. You will need to use your physical cards to complete these transactions.

How do I make in-store purchases with Samsung Pay? Navigation Show below Hide below

  1. Initiate Samsung Pay by either swiping-up from the home button or opening the Samsung Pay app from the home screen.
  2. Select the card you want to pay with by swiping left or right.
  3. Verify your fingerprint (or alternatively enter your Samsung Pay PIN) and touch your phone to either the card reader or contactless reader within approximately 20 seconds to complete the transaction.

Note: For certain merchant terminals, a transaction limit may apply.

Can I use Samsung Pay overseas? Navigation Show below Hide below

Samsung Pay can be used almost everywhere around the globe. If you can use your card in the country you are travelling to, you should be able to use Samsung Pay to make a payment. The same fees and charges that you would normally incur with your card will be applied when using Samsung Pay overseas.

Can Samsung Pay make online or in-app purchases? Navigation Show below Hide below

Online and in-app purchases are not supported by Samsung Pay at this stage.

How much of my credit card available daily limit can I access when using Samsung Pay? Navigation Show below Hide below

The same daily spending limits for your card will be ready to use with Samsung Pay.

Can I register the same card with more than one device using Samsung Pay? Navigation Show below Hide below

You can register the same card on up to 4 Samsung devices. Please note, that if you register your card on more than one device, any SMS communications about your Samsung Pay account will be sent to the mobile phone that is registered with Coles Financial Services.

If you are unsure what mobile phone number is registered with Coles Financial Services, log in to your online service centre, select your profile icon (located at top right hand side of your screen) > My Profile > Update Phone Numbers.

How many cards can I register in Samsung Pay? Navigation Show below Hide below

You can register up to 10 payment cards in Samsung Pay.

Is Samsung Pay secure? Navigation Show below Hide below

Using your Coles Credit Card with Samsung Pay is secure. There are a number of features that enhance its security. Some of these include:

  • Your physical card number is not stored on your phone – instead a unique Digital Account Number is used.
  • The same protections you receive under the Coles credit card terms and conditions will apply for unauthorized transactions with Samsung Pay.
  • You will create a unique PIN or register your fingerprint to your device, and it will be needed each time you make a payment with the app.
  • If your phone is lost or stolen, Samsung’s Find My Mobile feature enables users to locate, lock and even wipe their devices remotely.
  • In case of a lost or stolen phone, you can call Coles Financial Services and delete the card from the phone. Your physical card can still be used.

What is a Digital Account Number? Navigation Show below Hide below

For enhanced security, your actual card number will never be stored on the Samsung device. Following registration with Samsung Pay your card number will instead be replaced by a unique Digital Account Number each time you add a new card to your device. This Digital Account Number will then be transmitted to merchants in place of your actual card number for in-store purchases.

What should I do if my device is lost or stolen? Navigation Show below Hide below

If your phone is lost or stolen, Samsung’s Find My Mobile feature enables you to locate, lock and even wipe your device remotely.

Additionally, contact the Coles Customer Support team to delete your cards from Samsung Pay. Once the cards are deleted from Samsung Pay app, your phone can no longer be used to make transactions until cards are registered to Samsung Pay again. In the meantime, please use the physical card to make transactions.

What happens if my physical credit or debit card is lost or stolen? Navigation Show below Hide below

Please report a lost or stolen card to Coles Customer Support team immediately. The Customer Support Representative will help you in blocking your lost card. Once this is processed, transactions will be declined on Samsung Pay until the replacement card is registered to Samsung Pay.

Does Samsung Pay have access to my account information? Navigation Show below Hide below

No. Samsung does not store or have access to the payment information added to Samsung Pay. When you add your payment card to Samsung Pay, the information is encrypted and sent to Samsung servers.

What happens if I get a new Samsung device? Navigation Show below Hide below

You have to install the Samsung Pay App and register your cards again, make sure you delete the cards from your old device.

Am I still covered for the full suite of insurances attached to my card when I make a transaction using Samsung Pay? Navigation Show below Hide below

Yes, all of the insurance benefits that come with your Coles Rewards Mastercard are still available when you make transactions with Samsung Pay.

Will I continue to receive the benefits and rewards from my Coles credit cards that are used for payment with Samsung Pay? Navigation Show below Hide below

Yes, eligible Coles Credit Cards added to Samsung Pay will continue to receive all the security, benefits and rewards that you receive today with your physical card.

All of the insurance benefits that come with your Coles Credit Cards are still available when you make transactions with Samsung Pay.

Are transactions made using Samsung Pay eligible for rewards points? Navigation Show below Hide below

Yes, any transaction made with Samsung Pay will continue to receive the rewards points as per the Rewards Terms and Conditions.

How do I set up Samsung Pay on my Samsung Gear device? Navigation Show below Hide below

  1. Press and hold the Back key to launch Samsung Pay.
  2. Rotate the bezel to select the ‘Add card’ option.
  3. Follow the prompts that will appear on your paired mobile device to complete the setup of Samsung Pay.

How do I use Samsung Pay on my Samsung Gear watch? Navigation Show below Hide below

  1. Press and hold the Back key to launch Samsung Pay.
  2. If you added multiple cards to your Samsung Gear device, rotate the bezel to select your card.
  3. Hold your Gear over the card reader to pay.

How do I remove my card(s) from my Samsung Gear device? Navigation Show below Hide below

  1. Press and hold the Back key to launch Samsung Pay.
  2. Select ‘More options’.
  3. If you added multiple cards to your Samsung Gear device, rotate the bezel to the card you want to delete.
  4. Select 'Delete'.
  5. Select the ‘tick’ to confirm deletion.

How do I add an existing loyalty card to Samsung Pay? Navigation Show below Hide below

You should be able to add almost any merchant’s loyalty card to Samsung Pay.

  1. Open the Samsung Pay app and tap ‘Add’ in the upper right of your screen.
  2. Select 'add loyalty card' from the menu.
  3. Search for and select a merchant from the merchant list.

How do I add cards without a barcode? Navigation Show below Hide below

  1. Open the Samsung Pay app and tap ‘Add’ in the upper right of your screen.
  2. Tap 'Add a card that is not on the list' then 'Enter card manually'.
  3. Take a picture of the front and/or back of the card and fill in relevant information.

Note: You will not be able to scan to redeem points and discounts but you can keep this card in Samsung Pay for safe and convenient access.

What if my loyalty card isn't on the list? Navigation Show below Hide below

You can add a card by manually selecting 'Add a card that is not on the list'.

How do I use my loyalty cards at the register? Navigation Show below Hide below

  1. Tap on 'LOYALTY CARDS' in the upper right corner of the screen.
  2. A banner will appear showing your loyalty cards that you can swipe to the left or right to find your store’s loyalty card.
  3. Tap on the card and its barcode or number will appear above the card.
  4. Show the bar code to the cashier so they may scan it. Or, if the card does not have a bar code or if the bar code is not scanning properly, show the card number to the cashier.

How many loyalty cards can I add? Navigation Show below Hide below

You can add as many loyalty cards as you like.

How do I delete my loyalty cards I no longer want to use? Navigation Show below Hide below

If you no longer wish to shop at that merchant or use their loyalty card, simply delete the loyalty card in the loyalty tab and it will no longer appear in Samsung Pay.

I can't see the new loyalty features in my app. How do I get this? Navigation Show below Hide below

If you haven't got the latest version of Samsung Pay (version 2.4.33),

  1. Open the Samsung Pay App
  2. Click 'More' and click 'Settings'
  3. Click 'About Samsung Pay'
  4. If your app version is below 2.4.33, click 'Update'

How do I remove my cards from Samsung Pay? Navigation Show below Hide below

You can remove your Coles card from Samsung Pay by selecting the card and then clicking on 'MORE' in the upper right hand corner of the screen. This will bring up an option to 'Delete' the payment card which will remove it from Samsung Pay once you authenticate it either with your fingerprint or PIN.

What if I upgrade my credit card? Navigation Show below Hide below

Samsung Pay will continue to use your old card until your new card is activated. You will have to register your new card with Samsung Pay before you can start spending.

Note you have to manually delete the old card by selecting the 'Delete card' option.

What if my credit or debit card expires? Navigation Show below Hide below

Your card(s) will still be visible in the wallet however your transaction will be declined. Once you have your new card, you need to register it with Samsung Pay before you can start spending.

Note: you have to manually delete your expired card by selecting the 'Delete card' option.

How do I return a purchase if I used Samsung Pay to make the purchase? Navigation Show below Hide below

You will be able to return merchandise that you purchased using Samsung Pay based on the stores return policy. If you return an item paid with Samsung Pay, the store may require you to tap, wave or swipe your phone on the payment terminal to complete the transaction.

How do I dispute a purchase made with Samsung Pay? Navigation Show below Hide below

Please follow the same process as you would with a purchase on your card.

Can I see my Samsung Pay transactions on the App? Navigation Show below Hide below

Yes. The latest 10 successful and/or refunded transactions in the wallet will be displayed for each card. Select the card for which you want to see the transaction history and then scroll down to view the transaction history. If you would like to view more of your transaction history please log in to your Online account via the OSC.

My card is greyed out in Samsung Pay, what does this mean? Navigation Show below Hide below

Any card that is suspended will still appear on the Samsung Pay app but it will be greyed out.

If I suspend my card(s) on Samsung Pay, how do I reactivate it? Navigation Show below Hide below

You can suspend your card on Samsung Pay by contacting the Coles customer support team on 1300 306 397. This team can also help you reactivate your card.

Can I import my cards if I have changed devices? Navigation Show below Hide below

Yes, you will have the option to import both the payment and loyalty cards you have previously added to your Samsung Pay account.


Payment Cards

After you have set-up Samsung Pay, select ‘Payment Cards’ and you will see a list of payment cards that are available to activate or delete. You may be required to provide your card CVV, expiry date and/or billing address to complete the activation.


Loyalty Cards

Select ‘Loyalty Cards’ > ‘Import loyalty cards’ and here you will see a list of your loyalty cards available to import.

Terms & conditions

Apple Pay

1 Apple Pay works with iPhone 6 and later in stores, in selected apps and on participating websites in Safari; with Apple Watch in stores and selected apps (requires iPhone 6 or later); with iPad Pro, iPad (5th generation), iPad Air 2, and iPad mini 3 and later in selected apps and on participating websites in Safari; and with Mac (2012 or later) on participating websites in Safari with an Apple Pay-enabled iPhone or Apple Watch. For a list of compatible Apple Pay devices, see support.apple.com/en-au/km207105.

2 You can use Apple Pay in stores/merchants wherever NFC contactless payment is accepted. For certain merchant terminals, a transaction limit may apply. You can also make in-app purchases on websites in Safari where Apple Pay is available as a payment option.

Terms and conditions apply to the use of Apple Pay. Apple, the Apple logo, Apple Pay, Touch ID and iPhone are trademarks of Apple Inc., registered in the U.S. and other countries.

Samsung Pay

3 Devices compatible with NFC point of sale terminals for contactless transactions include Samsung Galaxy Note 5, Galaxy S6, Galaxy S6 edge, Galaxy S6 edge+, Galaxy S7, Galaxy S7 edge, Galaxy A5, Galaxy A7, Galaxy S8 and Galaxy S8+, Galaxy Note8, Galaxy S9 and Galaxy S9+ and Galaxy Note9 , Galaxy S10e, Galaxy S10 and Galaxy S10+. All devices are compatible with MST point of sale terminals for swipe transactions except for Galaxy S6, Galaxy S6 edge and Gear S2, Gear S3 and Galaxy Watch. Compatible devices subject to change.

4 Only Gear devices bought in Australia will support Samsung Pay on Gear in Australia. Samsung Pay on Gear needs to be authenticated each time the Gear smartwatch is put on and requires a periodic connection to a compatible smartphone with internet access and Samsung Pay installed. Samsung Pay for Gear only available on NFC terminals with Gear S2 and NFC and MST terminals with Gear S3.

5 Biometric Iris scan is only compatible with Galaxy S8 and Galaxy S8+, Galaxy Note8, Galaxy S9 and Galaxy S9+, Galaxy Note9, Galaxy S10e, Galaxy S10 and Galaxy S10+.

6 Loyalty cards subject to merchant terms and conditions. For optimal results for barcode-based cards, add to Samsung Pay by scanning the barcode; manual input may require showing the card number or an alternate form of identification to the cashier.

Terms and conditions apply to the use of Samsung Pay. Samsung, Samsung Pay, Galaxy S (and other device names) are trademarks or registered trademarks of Samsung Electronics Co., Ltd.

Mastercard is a registered trademark and the circles design is a trademark of Mastercard International Incorporated. Coles unsecured credit products are issued by Citigroup Pty Limited ABN 88 004 325 080 AFSL No. 238098 Australian credit licence 238098 and distributed by Coles Supermarkets Australia Pty Ltd ABN 45 004 189 708. Coles may receive commission for the introduction of credit business to Citigroup.