How to Apply
To apply for a credit card, you must be 18 years or older, be a permanent Australian resident, earn a minimum income of $25,000 per year, have a good credit rating, have an Australian phone number, and an email address.
Please have the following information handy. Note that you can submit your application without these documents and upload them at a later time:
To apply for a credit card, select the card you wish to apply for on the Compare Our Cards page.
The application process should take around 15 minutes to complete if you have all of your information ready. Once you have submitted your application you will receive a response in approximately 60 seconds.
You can upload up to 10 files with a maximum file size of 5 MB.
Yes, the minimum Credit Limit for new applications is $2,000.
Once you've submitted your online application, you'll receive a confirmation email containing your Application Reference Number, and a link which you can use to check the status of your application online.
To save your application you can click 'Save' at any time before submitting your application.
Please ensure that your email address is populated in the ‘Save’ pop up box, otherwise you will not receive the email containing your Application Reference Number. This number is required to retrieve your application at a later stage.
To retrieve your saved application, click the link provided in the email you received containing your Application Reference Number. You will need to complete a verification step to ensure that the correct application is being retrieved.
Your Application Reference number will display after you save or submit an application, and will be emailed to you if you do not complete your application. Alternatively, contact us on 1300 306 397 and we will be able to provide you with your Application Reference Number.
In order to assess your application we need to verify your identity and income details.
There are two options for uploading your documents:
The list below outlines what is required depending on your employment status and type. Please note that we may need to contact your employer and/or your accountant to confirm your income and employment details. Please let them know in advance so that we can finalise your application.
All applicants (please supply all of the following):
The above FAQ lists a wide selection of documents that you can provide us to verify your identity and income. If you do not have any of these documents then we will be unable to verify your income and we won’t be able to progress your application.
Online Service Centre
This fast and convenient service allows you to:
You can make withdrawals from your Coles Mastercard Account via:
Your Coles Mastercard provides the option of having up to four Additional Cardholders linked to your Account. It's a convenient way of ensuring family members have access to finance when they need it. Additional Cardholders will be issued with their own Coles Mastercard, though any transactions made using these cards will be separately itemised on your Card statement, making it easy to manage your finances. Additional Cardholders must be at least 16 years old and an Australian resident.
To apply for an additional card:
To manage your personal details:
Yes, the minimum credit limit for our cards is $2,000 and if you hold a Platinum card the minimum credit limit is $6,000.
To request a credit limit decrease:
If you hold a Platinum Mastercard and wish to decrease your limit below $6,000, please call us on the number above. We will be able to reduce your limit, but you will also no longer be eligible for the Platinum benefits of Complimentary Insurance and Concierge services.
You can request an increase to your credit limit by calling us on 1300 306 397
To request closure of your Account:
Your Coles Mastercard is protected against fraud allowing you peace of mind at home and abroad, on-line and off.
If you believe someone has fraudulently used your card, call us immediately on 1300 306 397.
You should check your statement against your personal records, as soon as possible to ensure that you recognise all transactions. If you don't recognise a transaction, call us straight away on 1300 306 397. Alternatively, you may wish to contact the merchant directly and to try and resolve the dispute yourself.
Please also be aware, if you have a recurring bill payment being debited from your Account that you wish to cancel, we also suggest that you contact the biller or merchant responsible for debiting the amount in order to cancel the request.
Replacement Card: If you lose your Card while travelling, request a replacement card in the Online Service Centre or call us on +61 1300 306 397.
Coles Mobile Wallet App: Quickly access your account information using your fingerprint or 4-Digit Access Code. Review your transactions, activate and deactivate your Pay Tag, and manage your flybuys offers.
Online Service Centre: The Online Service Centre makes it easy to activate and deactivate your card, change your ATM PIN, make a payment, or report your card lost or stolen. Note than in order to ensure you can still access your One-Time PIN (OTP) while you’re away, you should update your mobile phone number to one you can access overseas.
Fraud Notifications: To give you peace of mind, our fraud detection systems monitor your account 24 hours a day, 365 days a year. So even though you’ve told us you're travelling we may still need to temporarily suspend your account to keep you protected. Make sure you let us know what email address and phone number you are using while away so if we spot something unusual we can get in contact with you via email, SMS, or phone call. If you spot unusual activity on your account, call us immediately on +61 1300 306 397 from overseas.
Your Minimum Payment Due is (rounded up to the nearest dollar):
By Post using a cheque
You can post us your payment by enclosing your completed Remittance Advice provided with your monthly statement (for Credit products only) and mail with your cheque (no notes or coins accepted) to the following address for each of the following products:
GPO Box 5427
Sydney NSW 2001
Please make your cheque payable to your Coles Mastercard Account Number and specify your Account type (e.g. Coles Rewards Mastercard Account Number). It would also assist us in processing your payment if you write the actual account number on the back of your cheque.
Cheques payable to the Accountholder may also be accepted (e.g. dividend cheque, Medicare refund, etc.) but cheques payable to a third party will not be accepted.
You can make payments at any Australia Post office displaying the Bank@Post™ symbol using cash or EFTPOS. You will need your card and ATM PIN. Cash and EFTPOS payments will be applied to your account on the day you make the transaction.
Please allow seven business days for payments made by cheque to clear. However, funds will be considered received the day the cheque is deposited.
An Over-the-Counter Transaction Fee of A$2.25 will be charged to your Account at the end of the month for each payment made to your Account at Australia Post outlets when you use the Bank@Post facility.
You can make payments from another financial institution through BPAY using Biller Code 8862 followed by your 16-digit Coles Mastercard number as your Customer Reference number.
If you have chosen to make your repayments using Direct Debit, your repayments will automatically be made on the due date from your nominated bank account. Using Direct Debit avoids the hassle of remembering to make repayments each month, and helps prevent incurring unwanted late fees. Please ensure there are sufficient funds in the account on the monthly due date.
You can view your statements online as well as save or print them. Log in to the Online Service Centre, click on the card you’d like to view, and click “View Statement”. Then select the statement and date period you would like to view.
You can opt to have your statements delivered to your email address. To enrol in eCommunications:
To enrol in eStatements:
Managing Your Account
Statements and Notices
Paying Your Account
To register for the Online Service Centre, go to osc.coles.com.au and click “Register”. Please have the following handy:
To retrieve your username:
To reset your password:
You can activate your card in the Online Service Centre in three ways:
To change your PIN in the Online Service Centre:
BPAY is a widely-accepted method of paying bills in Australia. As a Coles Mastercard customer you are automatically registered to use BPAY.
To use BPAY to pay bills in the Online Service Centre:
You can use BPAY to pay bills where you have been provided with both a BPAY Biller Code and Customer Reference Number by the company you are paying.
Yes. To schedule a payment for a later date, select “Future Date” when providing payment details. For a recurring payment, select “Schedule a recurring payment”.
If you are submitting a bill payment on a business day before 6:30pm Sydney time, the biller will receive the funds in most cases on the next business day.
If you are submitting a bill payment on a business day after 6:30pm Sydney time or on a weekend or public holiday, the biller will receive the funds in most cases within 2 business days.
You cannot stop a BPAY payment in the Online Service Centre. If you would like to stop a BPAY payment once you have submitted it, please call 1300 306 397.
Please note that your payment cannot be stopped if it has already been processed by the biller.
No, there is no fee to use BPAY.
To view your BPAY Billers:
To add a new BPAY Biller:
To delete a BPAY Biller:
Notices are communications we send to you about your Card or Account.
If you are enrolled in eCommunications, you will receive notices to your email address. Notices sent to you electronically are also available anytime in the Online Service Centre. These include communications regarding your card or account.
To switch to eStatements:
To view your statements:
You may edit and cancel your Direct Debits by logging into the Online Service Centre and clicking “My Payments”, then “Pay My Account”, then “Manage Pay My Account”.
Yes, you can view your flybuys points by logging in to osc.coles.com.au and clicking “Sign into flybuys”. This will display all of the flybuys points you’ve earned in that account, not just the points from your Coles Mastercard.
You may update your flybuys Member Number associated with your Coles Mastercard by logging into osc.coles.com.au and clicking “Update” next to your flybuys Member Number.
Note that by updating your flybuys Member Number, you will be reissued a new card with the updated flybuys number on the back.
A One-Time PIN (OTP) is sent when you are performing certain transactions in the Online Service Centre to provide an extra layer of security and protect your Account. When you perform one of these transactions, we will send a 6-digit code via SMS to the mobile phone registered to your Account. You will then enter this code in the Online Service Centre to continue with your transaction.
Yes. Here are key ways that we help to safeguard your information when you manage your Account online:
Cookies are text files that are downloaded to your computer or mobile device when you visit a website. As you browse, cookies gather information about your use of that website. Many cookies last through a single session or visit, while others may have an expiry date and remain on your device until you delete them. Some types of cookies are used to perform essential functions such as enhancing site experience and functionality.
Types of cookies
flybuys Bonus Points
From 1 May 2019, Coles Mastercard customers will no longer receive free delivery for orders of $100 or more, placed with Coles Online. The last delivery day for free delivery is Tuesday 30 April 2019.
Information about the end date of this Special Promotion was included in statements sent to our customers in March 2019.
From 1 May 2019, you will collect 1 flybuys Bonus Point for every whole dollar you spend in each Coles online order, with no minimum spend required. That’s on top of the points you already collect for using your Coles Mastercard. This offer also includes Coles Online click and collect orders.
The flybuys Bonus Points are part of a Special Promotion and are collected in a single amount each month, in the month following the date you made the purchase with Coles Online. For example, the flybuys Bonus Points you collect for Coles Online orders paid for in March will be credited to your flybuys account in April.
A Balance Transfer involves transferring the balance(s) on your other credit cards or loans to a Coles Mastercard. The balances transferred will receive a promotional interest rate for a set period of time and can be a great way to save on interest charges.
Once your balance(s) has been transferred, you will need to close the other credit facilities you transferred balances from, as this will not occur automatically.
A Balance Transfer lets you:
You can request a Balance Transfer as part of your initial application, or as a new request on your existing Coles Mastercard.
When you make the Balance Transfer request, we will ask you for information about the balances you are transferring and it will take up to 10 business days for the funds to be received at the other financial institution.
Once the balance(s) is transferred to your Coles Mastercard, you will be charged interest at the rate offered to you at the time you requested the Balance Transfer, for the length of the promotional period.
At the end of the Balance Transfer, any remaining balances (inclusive of a Balance Transfer fee, where applicable) will revert to the Annual Percentage Rate for Cash Advances.
To get the most out of your Balance Transfer it is important that you follow the below recommendations:
Some of the benefits from closing your other credit cards and loans are:
Once a Balance Transfer is processed on your Coles Mastercard, the interest charges will be as follows:
We will apply payments firstly to:
A Balance Transfer fee can be applicable on some promotional offers. This fee is calculated as a percentage of the total amount being transferred and is added to the Balance Transfer amount.
For example, a Balance Transfer amount of $10,000 with a 2% Balance Transfer Fee, will be charged a Balance Transfer fee of $200 and results in the outstanding balance of your Coles Mastercard to increase by $10,200.
At the end of the Balance Transfer period, the interest rate on any outstanding transferred balance and the Balance Transfer fee will revert to the applicable Annual Percentage Rate for Cash Advances.
Call us on 1300 306 397. Balance Transfers can only be requested by the Primary Cardholder.
When you apply for a Coles Mastercard, you can apply to transfer a balance from another financial institution.
You can complete an application and will need to provide us with details of that account, including:
You can request to transfer account balances from other financial institutions and stores, such as:
You cannot include the following in a Balance Transfer:
You can request a transfer for amounts between $500 and 80% of the available Credit Limit on your Coles Mastercard. For example, if you are approved for a $10,000 credit limit, you can apply to Balance Transfer up to $8,000. Your Credit Limit is subject to our credit criteria.
A minimum of $500 applies per Balance Transfer request. You can transfer as much of the balance from your other credit card, store card, personal loan or lines of credit as you like, provided the amount is no more than 80% of the credit limit on your Coles Mastercard. For example, if you are approved for a $10,000 credit limit, you can Balance Transfer $8,000.
Balance Transfers can only be processed up to 80% of your total Credit Limit. For existing Accounts, if a Balance Transfer request would result in exceeding your Credit Limit on the day it is processed, we will inform you so you can change your initial amount requested.
Balance Transfers do not collect flybuys points.
Balance Transfers can take up to 10 business days to process and you should allow additional time for any cheques to be received at the other financial institution.
You can monitor your account through the Online Service Centre or Coles Mobile Wallet App to check if the balance transfer has been processed.
While you have an active balance transfer on your account, interest-free days do not apply on purchases. Once your balance transfer is paid off in full, interest-free days will apply on purchases in line with the Coles Mastercard Terms and Conditions.
Balance transfers can help:
The Coles Mobile Wallet App
Using the Coles Mobile Wallet App
Managing your account
The Coles Mobile Wallet App is our mobile banking and loyalty app, designed for iPhone and Android devices. It allows you to manage your Account 24 hours a day with access to your Account Balance, available credit and transaction history. It also lets you view your flybuys account points balance, access, and activate a great range of exclusive flybuys offers. Plus you can use the app to activate and deactivate your Coles Pay Tag to give you an additional layer of security.
Current balance and available credit
It's easy. Simply download the app from the App Store for iPhone devices or Google Play for Android devices and follow the quick registration process. The name of the app is “Coles Mobile Wallet App".
The Coles Mobile Wallet App is free.
Note: Like any application that you can download to a device, your telecommunications service provider may charge data or call costs when you download or access the app as per your plan or agreement.
You access registration in the Coles Mobile Wallet App or in the Online Service Centre. The same username and password is used for both.
If you want to sign into your flybuys membership, you’ll also need your flybuys password.
Your flybuys Membership Number will be prepopulated based on the flybuys membership linked to your Coles Mastercard Account. In addition to this membership number, you will need your flybuys password. If you do not know your password, or have not signed in to the flybuys website before – please sign up here.
If you forget your Online Service Centre username or password when attempting to register for the app, simply select the ‘Forgot username’ or ‘Forgot password’ links on the login page and follow the prompts.
No, you may only register the Coles Mobile Wallet App on one device.
Whilst both allow you to manage your Coles Mastercard account 24 hours a day, the Coles Mobile Wallet App is only designed to provide you with a snapshot of your key account information. How you choose to manage your Account is up to you, however should you wish to view more comprehensive information please visit the Online Service Centre or flybuys website.
The Online Service Centre allows you to:
The Coles Pay Tag
Getting a Coles Pay Tag
Setting up a Coles Pay Tag
Using a Coles Pay Tag
A Coles Pay Tag is a mini credit card sticker and flybuys barcode in one, which you can stick to the back of your mobile phone or anywhere else you find convenient. By leveraging the same functionality as contactless, the Coles Pay Tag enables you to make quick and easy payments by tapping, everywhere you see the contactless symbol. It also enables you to collect additional flybuys points at participating flybuys retail partners by scanning the barcode on your Coles Pay Tag.
You can use the Coles Pay Tag everywhere you see the contactless symbol. You can also collect additional flybuys points at participating retail partners by scanning the barcode on the Coles Pay Tag before you pay.
The Coles Pay Tag offers you the same protection against fraud and security as your Coles Mastercard. You’ll also need to use a PIN for all transactions of $100 or over, and the in-built chip provides protection against the chance of your personal details being copied. As an additional layer of security, you can also activate and de-activate the Coles Pay Tag using the Coles Mobile Wallet App.
If you are the Primary Cardholder, you can request a Coles Pay Tag by calling us on 1300 306 397.
Your Coles Pay Tag should arrive within ten business days and will be sent to your registered Coles Mastercard account address.
Should you need to change your registered address, please do so via the Online Service Centre.
The Coles Pay Tag is free.
Transactions made using your Coles Pay Tag will attract the same fees and charges that normally apply to your Coles Mastercard account.
There is a limit of one Coles Pay Tag per Account, which can only be requested by the Primary Cardholder.
No, the Coles Pay Tag is only available for Primary Cardholders.
1. SNAP: Carefully peel the card from the welcome letter and snap your Coles Pay Tag out of the plastic card
2. PEEL: Peel off the protective backing
3. STICK: Place your Coles Pay Tag at the bottom of the back of your mobile phone, or wherever else you’d like to stick it, and press firmly
We recommend attaching your Coles Pay Tag externally, over your mobile phone cover to ensure it is detected and to make it easier for you to scan your flybuys barcode.
The adhesive is strong enough for it to be reattached if you carefully remove the Coles Pay Tag and immediately re-stick it to your new mobile phone or other item, so you won’t need to order a new one every time you want to move the Coles Pay Tag. Should it not securely reattach, please call us on 1300 306 397 to order a replacement.
To activate your Coles Pay Tag, you can:
If you don’t have the 16 digit Coles Pay Tag Card Number, please call 1300 306 397 and ask to speak to a member of our Customer Support Team.
You’ll need to set your PIN at the time of activating your Coles Pay Tag. Once activation is complete, stay on the line and follow the prompts to select your PIN.
You will need to use a PIN for all purchases over $100.
To choose or change your PIN for your Coles Pay Tag, please call 1300 306 397.
1. Look for the contactless symbol
2. Scan the flybuys barcode on your Coles Pay Tag to collect your flybuys points at participating retailers
3. Hold your Coles Pay Tag over the edge of the terminal display
4. Wait for the green light to confirm payment
Terminals can differ between stores. We find the best place to hold your Coles Pay Tag is over the edges of the terminal. If the first try does not work, we suggest you try placing it over another edge or corner of the terminal as the strength of the reader can differ between terminals.
If you continue to experience issues, please call us on 1300 306 397.
Yes, your Coles Pay Tag works the same as a contactless card.
If you have lost your Coles Pay Tag or it has been stolen, you can deactivate the card or request a replacement in the Online Service Centre. You can also call
1300 306 397.
Reporting it will not block your Coles Mastercard, so you will still be able to use your Coles Mastercard.
Cancellation of your Coles Mastercard will not impact your Coles Pay Tag, so you will still be able to use your Coles Pay Tag.
If you have lost your Coles Mastercard or it has been stolen, you can deactivate the card or request a replacement in the Online Service Centre. You can also call 1300 306 397.
No, you cannot use your Coles Pay Tag to get cash out.
Yes, you will still collect flybuys points by using your Coles Pay Tag - the same earn rate as your Coles Mastercard will apply.
Yes, you can use your Coles Pay Tag overseas, anywhere you see the contactless symbol, however it depends on the individual country contactless limits but typically transactions under AUD $100 will be accepted, and those over AUD $100 will need a PIN. We recommend you follow the terminal prompts. Transactions made overseas using your Coles Pay Tag will incur the same fees as your Card would.
Your Coles Pay Tag will expire four years from when you first received it. You will be notified when your Coles Pay Tag is about to expire.
We are able to customise solutions based on your individual circumstances. We may be able to provide you:
The first step is for you to provide us with detailed information about your current financial situation. You can do this by filling out a Personal Financial Summary form and sending it with supporting documentation to us at this address:
PO Box 3453
Sydney NSW 2001
Or email it to email@example.com by attaching it in a pdf or image format.
You may call our Debt Management Solutions team on 1800 931 356 from 9am-5pm, Monday - Friday (AEST) except public holidays, and we can help you complete the Personal Financial Summary (PFS) form over the phone and advise you what solutions we can offer and any next steps you may need to take. The sooner we have your completed PFS form the sooner we can assess your needs. In order to provide assistance, we may also require one primary and one secondary supporting document. The types of documents we may require are set out below.
If you have difficulty with providing supporting documents, you can discuss this with our Debt Management Solutions team and we may be able to provide alternate solutions.
Reason for Hardship
Doctors Certificate or
Medical report or
Centrelink Disability Statement or
Work Cover Certificate or
Hospital Report or
Copy of medical related bill(s)
|Reduction In Income||
Current payslip or
Payslip prior to income reduction or
Centrelink Statement or
Current year and prior years tax return or
Letter from Accountant confirming income reduction
|Unemployment / Redundancy||
Centrelink Statement or
Separation certificate from employer
|Divorce / Separation||
Court documents supporting divorce or
Letter from solicitor
|Property Settlement / Pending funds||
Copy of Contract of Sale or
Letter from Real Estate verifying property has sold / is on the market or
Copy of property advertisement
Letter from solicitor confirming incarceration, and length of incarceration or
Police or Court report confirming incarceration or
Letter from a Justice of Peace confirming incarceration, and length of incarceration
|Unexpected Expenses / Overcommitment||
Statements from other debtors reflecting balance and Min due or
Copy of unexpected bill(s) or
Copy of current payslip
|Consolidation / Refinance||Copy of finance approval or pre-approval letter|
|Loss of Rental Income||Letter from Real estate agent confirming recent rent income loss|
|Death in Family||Copy of expenses incurred (e.g. funeral costs)|
|Natural Disaster||No documents required|
The loss of a family member or friend is a difficult time in your life and we are here to help.
Once we are notified that a customer has passed away, we will send a letter outlining the additional information we need to receive, which will include information on who can act as the “eligible representative” and the supporting documents that we will need to receive from them. At the same time, we will also place a hold on the card(s) on the deceased customer’s account, which means that any Additional Cardholder(s) on the Account will no longer be able to spend on their cards.
After we receive the required documents, we will work with the eligible representative to finalise the Estate.
If you need to contact us about the loss of a loved one you can do this over the phone or through mail. We are here to support you.
Attn: Estate Management
GPO Box 40
Sydney NSW 2001
You do not need to be acting in an official capacity, on behalf of the Estate, to provide us with initial notification of the deceased customer’s passing.
Once we have been advised of a customer’s passing, we’ll place a hold on the Account(s) held by the deceased customer, and no further purchases will be able to be made. If there are any Additional Cardholders on the account their card will also stop working.
We will also send a letter outlining the additional information we need to receive, which will include information on who can act as the eligible representative, and the supporting documents that we will need to receive from them. This letter will be sent either to the legal address of the deceased or, if requested by the person who provided us with the initial notification, to another address of their choosing.
Only the “eligible representative” will be able to access information on the Account, after we have received and verified the required documentation. The following people can act as the eligible representative:
The eligible representative can request a list of all the direct debits and recurring payments on the account, over the past 13 months, by calling our Customer Support Team on 1300 306 397. We can also assist with cancelling direct debit transactions.
Information on what is needed to finalise the Estate are included in the letter that we will send once we are initially notified of the deceased customer’s passing.
The “eligible representative” will need to provide a copy of at least one of the documents listed below, as well as the Individual Identification Form. These documents include:
The document(s) and completed Individual Identification Form
, should be sent to us at:
Attn: Estate Management
GPO Box 40
Sydney NSW 2001
Once we have received an official notification of death, we will reverse any interest and fees that may have been charged from the date of death.
If a balance is owed, we will send the “eligible representative” a letter confirming the balance as at the date of death, along with the most recent statement which includes payment details. If no balance is owed, we will simply close the account and send a letter confirming this. If the account is in credit, we will send a bank cheque to the executor of the estate along with a letter explaining why they are receiving the cheque.
The Estate is responsible for the debts of the deceased customer.
Coles Platinum Mastercards approved on or after 5 March 2018
Coles Platinum Mastercards approved prior to 5 March 2018
If your Coles Platinum Mastercard was approved on or after 5 March 2018, Complimentary Insurance cover is provided to your Account under a Group Policy issued by AWP Australia Pty Ltd ABN 52 097 227 177, AFSL 245631 (trading as Allianz Global Assistance) under a binder from the underwriter, Allianz Australia Insurance Limited ABN 15 000 122 850 AFSL 234708 to Citigroup Pty Limited ABN 88 004 325 080, AFSL and Australian credit licence 238098 and is subject to Terms, Conditions, and exclusions, some limits may apply.
For full Terms and Conditions of the cover applicable to you see the Coles Platinum Mastercard Complimentary Insurance Terms and Conditions.
From the 5th March 2018, the following insurance covers apply:
For general enquiries about your policy, please call Allianz Global Assistance on 1800 072 791.
Additional copies of the Coles Platinum Mastercard Complimentary Insurance Terms and Conditions can be obtained by phoning 1300 306 397 or online at www.coles.com.au/platinum-mastercard/insurance-terms.
If you have any difficulties or concerns with your Complimentary Insurance please call Allianz Worldwide Partner on 1800 072 791.
If your Coles Platinum Mastercard was activated on or after 1 October 2003, the Complimentary Insurance cover provided to your Account under a master policy issued by Hallmark General Insurance Ltd ABN 82 008 477 647, AFSL 243478 (Hallmark General Insurance) to Wesfarmers Finance Pty Ltd, ABN 58 601 282 455, Australian credit licence 470916 terminated on 04 March 2018.
From 5 March 2018 Complimentary Insurance cover is provided to your Account under a Group Policy issued by AWP Australia Pty Ltd ABN 52 097 227 177, AFSL 245631 (trading as Allianz Global Assistance) under a binder from the underwriter, Allianz Australia Insurance Limited ABN 15 000 122 850 AFSL 234708 to Citigroup Pty Limited ABN 88 004 325 080, AFSL and Australian credit licence 238098 and is subject to Terms, Conditions, and exclusions, some limits may apply.
For full Terms and Conditions of the cover applicable to you see the Coles Platinum Mastercard Complimentary Insurance Terms and Conditions.
Prior to the 5th March 2018, the following insurance covers apply:
For claim events occurring prior to 5 March 2018 please call Hallmark Insurance on 1800 800 230.
If you have made a claim prior to 5 March 2018, Hallmark General Insurance will continue to address your existing claim. Please refer to correspondence received from Hallmark, which will contain the contact details.
If the incident date is on or prior to 4 March 2018, call Hallmark General Insurance on 1800 800 230.
Mastercard is a registered trademark and the circles design is a trademark of Mastercard International Incorporated. Coles unsecured credit products are issued by Citigroup Pty Limited ABN 88 004 325 080 AFSL No. 238098 Australian credit licence 238098 and distributed by Coles Supermarkets Australia Pty Ltd ABN 45 004 189 708. Coles may receive commission for the introduction of credit business to Citigroup.