From 5 March 2018 there will be changes to the Coles Mastercard credit contract

The Coles Credit Card portfolio has been purchased by Citigroup Pty Ltd ABN 88 004 325 080 ACL 238098 (“Citi”). This means that from 5 March 2018, Citi will be the credit provider for the Coles Credit Card portfolio and as a result Coles Credit Card holders will be subject to varied terms and conditions and Citi’s Privacy Notice. This page provides all the relevant documents to the Coles credit contracts up to and including 4 March 2018 and then from 5 March 2018.

Product Information until 04 March 2018

The following documents will apply until 4 March 2018.

Coles Mastercard Conditions of Use
> Download Conditions of Use

Coles Group Card Conditions of Use
> Download Conditions of Use

Account Cover Plus combined Product Disclosure Statement and Policy (PDS), and Financial Services Guide (FSG)
> Download Account Cover Plus

Wesfarmers Finance Deed Poll
> Download Deed Poll

Privacy
> Download Privacy information

Product Information from 05 March 2018

Everything you need to know about the upcoming changes are included in these documents.

Coles Mastercard Assignment and Novation Notice
Download Assignment and Novation Notice

Coles Mastercard Financial Table update
Download Financial Table update

Coles Mastercard Terms and Conditions
> Download Terms and Conditions

Coles Mastercard Rewards Terms and Conditions
> Download Terms and Conditions

Coles Platinum Mastercard – Complimentary Insurance Terms and Conditions
Download Terms and Conditions

Coles Group Card Assignment and Novation Notice
Download Assignment and Novation Notice

Coles Group Card Financial Table update
Download Financial Table update

Financial Services Guide - Consumer Credit Related Insurance Services
> Download Financial Services Guide

Coles Deed Poll
> Download Deed Poll

Citigroup Deed Poll
Download Deed Poll

Direct Debit Request Service Agreement
> Download Direct Debit Request Service Agreement

 

From 05 March 2018 Citigroup Pty Ltd ABN 88 004 325 080 ACL 238098 will be the credit provider of the Coles Mastercard credit cards.

Forms

Useful forms for Coles Mastercard applicants

Identity verification form

If you have completed an application for a Coles Mastercard and we have requested further information on your identity: please download, complete, and follow the instructions on this form.

Download an identity verification form

New customers - balance transfer request authorisation form

Use this form to authorise the transfer of a minimum balance of $100 from your other credit cards to your Coles Mastercard or Coles Platinum Mastercard.

Download a balance transfer request authorisation form


Useful forms for current Coles Mastercard customers

Authority to disclose and maintain form

Nominate someone to have access to information on your account

Download the authority to disclose and maintain form

Direct debit form

Never miss a repayment again by setting up direct debit. Choose to pay off the minimum amount, the entire closing balance, or an amount that you nominate.

Download the direct debit form

Additional cardholder request form

Request an additional card for a family member or friend.

Complete online form to request additional cardholder

Mastercard is a registered trademark and the circles design is a trademark of Mastercard International Incorporated. Credit facility provided by Wesfarmers Finance Pty Ltd ABN 58 601 282 455, Australian Credit Licence number 470916.

Lost or stolen cards


Please call us immediately. We're available 24/7, 365 days a year.

Within Australia: 1800 005 809
International: (+61) 1800 005 809

Complaints

We know that sometimes things don't go as well as they should. If you have any difficulties or concerns, please let us know, so we can fix the problem. 


Please contact us on 1300 369 340.



We will promptly respond to all complaints we receive and our staff are trained to take all necessary steps to resolve problems as quickly and thoroughly as possible.

Issues that can’t be immediately resolved are referred to the Customer Resolutions Team who will investigate the issue and take all the reasonable steps to resolve the matter with you or your authorised representative. We will prioritise complaints we consider to be urgent based on the consequences to our customers or any other reasonable criteria we consider appropriate from time to time.  We may ask you for further information before informing you of the results of our investigation.

In the unlikely event that we cannot resolve a complaint to your satisfaction, you may decide to lodge a dispute with the Financial Ombudsman Service Australia (FOS), which provides a free independent industry dispute resolution service.

FOS’s contact details are as follows:
GPO Box 3, Melbourne VIC 3000
Telephone: 1800 367 287

Further contact details and information about the services FOS offers are available from FOS’s website (www.fos.org.au).