If you feel the dispute resolution process was not fair, you remain unhappy or your complaint is not resolved within the appropriate timeframes you may seek further assistance.
The Customer Advocate
We have appointed an impartial Customer Advocate to assist in reaching fair outcomes during the complaint process to make it easier for customers when things go wrong.
Mail: Citi Customer Advocate,
GPO Box 204, Sydney NSW 2000
The Financial Ombudsman Service (FOS)
The Financial Ombudsman Service offers an independent dispute resolution process to individual customers who have been through the banks complaints process.
Phone: 1800 367 287 or Fax: 03 9613 6399
Mail: Financial Ombudsman Service, GPO Box 3, Melbourne VIC 3001