Contact us

Contact us

If you have any queries or require additional information, please contact our Customer Care team.

Coles Car, Home and Landlord Insurance

Call our Customer Care team

Contact us by post

  • An envelope icon to email us
    Insurance Australia Limited
    PO Box 16042
    Collins St West, VIC 8007
     





Manage your policy online

Use the Insurance Service Centre to view and manage your Coles Insurance policy online, anywhere anytime.

For purchasing new cover, changing your details or Coles Insurance general enquiries

Please call our Customer Care team on weekdays 8am-9pm and weekends 8am-6pm AEST.

Need to make a new claim 24/7?

To lodge a claim, call our Customer Care team on 1300 265 374 (select option 3, then option 1).
OR
See details on what to do if you need to claim Coles Car Insurance, Coles Home or Home Insurance Plus, or Coles Landlord Insurance

Existing claims

Please call our Customer Care team on weekdays 8.30am-5pm AEST.

For roadside assistance

Please call our 24/7 roadside assist on 1300 265 374 (select option 4, then option 1).

Insurance complaints handling

For more information about our complaints handling process please click here

Coles Travel Insurance

To enquire about your existing policy, please call 1300 315 654 or write to us at enquiries@flybuystravel.com.au

Need to make claim?

Please call 1300 568 298 or +61 2 8907 5087 during the following opening hours (Australian Eastern Standard Time):

Monday to Friday: 8am to 7pm
Saturday : 9am to 4pm
Sunday: 10am to 3pm

For 24 hour emergency assistance

Country

Call direct & toll free*

USA 1844 871 4086
Canada 1844 819 2470
UK 0808 234 2985
NZ 0800 368 781
*Charges may apply if calling from a pay phone or mobile phone.
From all other countries or if you experience difficulties with the number above please call direct
All other countries +61 2 8907 5086
From Australia (02) 8907 5086

If you have a complaint

If you have a complaint, we are committed to resolving your complaint fairly.
Please call 1300 568 298 or write to us at customerrelations@covermore.com.au

Call us

Coles Mastercard


Within Australia:    1300 306 397 
International:          (+61) 1300 306 397

Coles Platinum Mastercard


Within Australia:    1300 552 710 
International:          (+61) 1300 552 710

Coles Group Card


Within Australia:    1300 366 625 
International:          (+61) 1300 366 625

Lost or stolen card

Please call us immediately. We’re available 24 hours a day, 365 days a year.

Within Australia:    1800 005 809 
International:          (+61) 1800 005 809

Mastercard Global Services

Call (+1) 636 722 7111

(USA, international charges apply)

 

 

Customer Care hours


Mon-Fri 8.00am - 9.00pm AEST
Saturday 8.00am - 8.00pm AEST
Sunday 8.30am - 8.00pm AEST

Write to us

GPO Box 940  Melbourne  Vic 3001

 

Coles Prepaid Cards

The Coles Reloadable Mastercard and the Coles Online Mastercard are no longer available to new customers. Existing customers can continue to use their cards as normal and access their account online through the prepaid service centre.
The $50 and $100 Coles Gift Mastercards will continue to be available to purchase in store at Coles Supermarkets and Coles Express.

Customer Support Centre

Our Customer Support Centre is open 8am - 8pm Monday to Friday and 8am - 1pm on Saturday AEST

Call us on 1300 095 072

Email us

prepaidcards@coles.com.au

National Relay Service

 
If you are deaf, or have a hearing or speech impairment:

For more information, visit the National Relay Service website.