Contact us

Contact us

If you have any queries or require additional information, please contact our Customer Care team.

Coles Car, Home and Landlord Insurance

Call our Customer Care team

Contact us by post

  • An envelope icon to email us
    Insurance Australia Limited
    PO Box 16042
    Collins St West, VIC 8007

For purchasing new cover, changing your details or Coles Insurance general enquiries

Please call our Customer Care team on weekdays 8am-9pm and weekends 8am-6pm AEST.

Need to make a new claim?

To lodge a claim our Customer Care team is available 24/7.
See details on how to make a claim for your Coles Car Insurance, Coles Home or Home Insurance Plus, or Coles Landlord Insurance

Existing claims

Please call our Customer Care team on weekdays 8.30am-5pm AEST.

Insurance complaints handling

For more information about our complaints handling process please click here

For emergency roadside assistance

Please call our 24/7 hotline 1300 265 374 (select option 4, then option 1).

Life Insurance

Coles no longer distributes life insurance products, which means that your existing policy is now branded directly by MetLife. Contact MetLife with any questions about your MetLife Essentials policy.


MetLife contact details



1300 880 095


Write to us

MetLife Insurance Limited
GPO Box 3319
Sydney NSW 2001


Call us

Coles Mastercard

Within Australia:    1300 306 397 
International:          (+61) 1300 306 397

Coles Platinum Mastercard

Within Australia:    1300 552 710 
International:          (+61) 1300 552 710

Coles Group Card

Within Australia:    1300 366 625 
International:          (+61) 1300 366 625

Lost or stolen card

Please call us immediately. We’re available 24 hours a day, 365 days a year.

Within Australia:    1800 005 809 
International:          (+61) 1800 005 809

Mastercard Global Services

Call (+1) 636 722 7111

(USA, international charges apply)



Customer Care hours

Mon-Fri 8.00am - 9.00pm AEST
Saturday 8.00am - 8.00pm AEST
Sunday 8.30am - 8.00pm AEST

Write to us

GPO Box 940  Melbourne  Vic 3001


Coles Prepaid Cards

The Coles Reloadable Mastercard and the Coles Online Mastercard are no longer available to new customers. Existing customers can continue to use their cards as normal and access their account online through the prepaid service centre.
The $50 and $100 Coles Gift Mastercards will continue to be available to purchase in store at Coles Supermarkets and Coles Express.

Customer Support Centre

Our Customer Support Centre is open 8am - 8pm Monday to Friday and 8am - 1pm on Saturday AEST

Call us on 1300 095 072

Email us

National Relay Service

If you are deaf, or have a hearing or speech impairment:

For more information, visit the National Relay Service website.