Coles Travel Insurance

To enquire about your existing policy, please call 1300 315 654 or write to us at enquiries@flybuystravel.com.au

Need to make claim?

To make a travel insurance claim, please complete the claims form including your policy number and any relevant receipts or reports to support your claim. For assistance with existing claims, please call 1300 568 298 or +61 2 8907 5087 during the following opening hours (Australian Eastern Standard Time):

Monday to Friday: 8am to 7pm
Saturday : 9am to 4pm
Sunday: 10am to 3pm

For 24 hour emergency assistance

If you have a complaint

If you have a complaint, we are committed to resolving your complaint fairly.
Please call 1300 568 298 or write to us at customerrelations@covermore.com.au

Coles Credit Cards and Personal Loans

Online Service Centre Registration

To register for the Online Service Centre, go to osc.coles.com.au and click “Register”. You will then be asked to create your username and password.

Credit Cards and Personal Loans complaints handling

For more information about our complaints handling process for Credit Cards please click here. For more complaints handling information for Personal Loans, please click here.

Coles Prepaid Cards

The Coles Reloadable Mastercard and the Coles Online Mastercard are no longer available to new customers. Existing customers can continue to use their cards as normal and access their account online through the prepaid service centre.
The $50 and $100 Coles Gift Mastercards will continue to be available to purchase in store at Coles Supermarkets and Coles Express.

Customer Support Centre

Our Customer Support Centre is open 8am - 8pm Monday to Friday and 8am - 1pm on Saturday AEST

Call us on 1300 095 072

Email us

prepaidcards@coles.com.au

National Relay Service

• Contact us through the National Relay Service. 
• Provide the NRS with the Coles number you wish to call.

For more information, visit the National Relay Service website.