Existing policyholders
We're there for you when you need us.
Coles Mobile Wallet
Manage your account on the go with the Coles Credit Card App and Coles Pay Tag.
Please call our Customer Care team on weekdays 8am-9pm and weekends 8am-6pm AEST.
To lodge a claim our Customer Care team is available 24/7.
OR
See details on how to make a claim for your Coles Car Insurance, Coles Home or Home Insurance Plus, or Coles Landlord Insurance
Please call our Customer Care team on weekdays 8.30am-5pm AEST.
For more information about our complaints handling process please click here
Please call our 24/7 hotline 1300 265 374 (select option 4, then option 1).
Coles no longer distributes life insurance products, which means that your existing policy is now branded directly by MetLife. Contact MetLife with any questions about your MetLife Essentials policy.
Please call us immediately. We’re available 24 hours a day, 365 days a year.
Within Australia: 1800 005 809
International: (+61) 1800 005 809
Mon-Fri 8.00am - 9.00pm AEST
Saturday 8.00am - 8.00pm AEST
Sunday 8.30am - 8.00pm AEST
GPO Box 940 Melbourne Vic 3001
The Coles Reloadable Mastercard and the Coles Online Mastercard are no longer available to new customers. Existing customers can continue to use their cards as normal and access their account online through the prepaid service centre.
The $50 and $100 Coles Gift Mastercards will continue to be available to purchase in store at Coles Supermarkets and Coles Express.
Our Customer Support Centre is open 8am - 8pm Monday to Friday and 8am - 1pm on Saturday AEST
For more information, visit the National Relay Service website.
© Copyright Coles Financial Services Pty Ltd ABN 94 169 156 165. Head office address: 800 Toorak Rd, Hawthorn East, VIC 3123.
© Copyright Coles Financial Services Pty Ltd ABN 94 169 156 165. Head office address: 800 Toorak Rd, Hawthorn East, VIC 3123.
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