- Show main menu navigation below - Close main menu navigation below
Coles Financial Services Navigation Show below Hide below

Contact us

Contact us

If you have any queries or require additional information, please contact our Customer Support Team.

Coles Car, Home and Landlord Insurance

Due to COVID-19, we are currently at limited capacity at our Coles Insurance contact centres.

Call our Customer Care team

Email enquiries

For credit card enquiries,
 please click here.

Contact us by post

  • An envelope icon to email us
    Insurance Australia Limited
    PO Box 16042
    Collins St West, VIC 8007
For credit card enquiries,
please click here
For credit card enquiries, please click here.

Frequently asked questions

Before you call, have a look at the Frequently asked questions to see if the answer to your query is there.

Manage your policy online

Use the Insurance Service Centre to view and manage your Coles Insurance policy online, anywhere anytime.

For purchasing new cover, changing your details or Coles Insurance general enquiries

Please call our Customer Care team on weekdays 8am-9pm and weekends 8am-6pm AEST. Note that public holidays may affect opening hours.

Need to make a new claim 24/7?

See details on what to do if you need to claim Coles Car Insurance, Coles Home Insurance, or Coles Landlord Insurance

Existing claims

Please call our Customer Care team on weekdays 8.30am-5pm AEST.

For roadside assistance

Due to COVID-19, we are currently at limited capacity at our Coles Insurance contact centres.

Insurance complaints handling

For more information about our complaints handling process please click here

Coles Travel Insurance

To enquire about your existing policy, please call 1300 315 654 or write to us at enquiries@flybuystravel.com.au

Need to make claim?

To make a travel insurance claim, please complete the claims form including your policy number and any relevant receipts or reports to support your claim. For assistance with existing claims, please call 1300 568 298 or +61 2 8907 5087 during the following opening hours (Australian Eastern Standard Time):

Monday to Friday: 8am to 7pm
Saturday : 9am to 4pm
Sunday: 10am to 3pm

For 24 hour emergency assistance

Country

Call direct & toll free*
USA 1844 871 4086
Canada 1844 819 2470
UK 0808 234 2985
NZ 0800 368 781
*Charges may apply if calling from a pay phone or mobile phone.
From all other countries or if you experience difficulties with the number above please call direct
All other countries +61 2 8907 5086
From Australia (02) 8907 5086

If you have a complaint

If you have a complaint, we are committed to resolving your complaint fairly.
Please call 1300 568 298 or write to us at customerrelations@covermore.com.au

Coles Credit Cards and Personal Loans

With the COVID-19 situation continuing to evolve, our call centres are receiving a high volume of calls. We are available to speak with you on urgent items, and for general or non-urgent enquiries we ask that you email or chat with us.

Chat with us

we'll be online between 9am and 8pm, every day.

Email enquiries

Contact us by post

  • An envelope icon to email us
    Coles Mastercard
    GPO Box 40
    Sydney NSW 2001

Suspicious transactions

Online support

Lost and Stolen Cards

Financial Hardship

Additional contact services

The following services are also available if you wish to contact us:

National Relay Service can be accessed through www.relayservice.com.au

Telephone Typewriter (TTY) Users can call 133 677 and request 1300 306 397

Speak and Listen Users can call 1300 555 727 and request 1300 306 397

Internet Relay Users can connect to the NRS website https://internet-relay.nrscall.gov.au and request 1300 306 397

Language, Translation and Interpreting services can be accessed through www.tisnational.gov.au or by calling 1800 131 450 and request 1300 306 397

Online Service Centre Registration

To register for the Online Service Centre, go to osc.coles.com.au and click “Register”. You will then be asked to create your username and password.

Credit Cards and Personal Loans complaints handling

For more information about our complaints handling process for Credit Cards please click here. For more complaints handling information for Personal Loans, please click here.

Coles Prepaid Cards

The Coles Reloadable Mastercard and the Coles Online Mastercard are no longer available to new customers. Existing customers can continue to use their cards as normal and access their account online through the prepaid service centre.
The $50 and $100 Coles Gift Mastercards will continue to be available to purchase in store at Coles Supermarkets and Coles Express.

Customer Support Centre

Our Customer Support Centre is open 8am - 8pm Monday to Friday and 8am - 1pm on Saturday AEST

Call us on 1300 095 072

Email us

prepaidcards@coles.com.au

National Relay Service

 
If you are deaf, or have a hearing or speech impairment, visit the National Relay Service website for more information.

Please select

""

""

""

""

""

""

""

""