Coles Credit Cards and Personal Loans
With the COVID-19 situation continuing to evolve, our call centres are receiving a high volume of calls. We are available to speak with you on urgent items, and for general or non-urgent enquiries we ask that you email or chat with us.
Additional contact services
The following services are also available if you wish to contact us:
National Relay Service can be accessed through www.relayservice.com.au
Telephone Typewriter (TTY) Users can call 133 677 and request 1300 306 397
Speak and Listen Users can call 1300 555 727 and request 1300 306 397
Internet Relay Users can connect to the NRS website https://internet-relay.nrscall.gov.au and request 1300 306 397
Language, Translation and Interpreting services can be accessed through www.tisnational.gov.au or by calling 1800 131 450 and request 1300 306 397
Online Service Centre Registration
To register for the Online Service Centre, go to osc.coles.com.au and click “Register”. You will then be asked to create your username and password.
Credit Cards and Personal Loans complaints handling
For more information about our complaints handling process for Credit Cards please click here. For more complaints handling information for Personal Loans, please click here.