anytime, 24 hours a day, 7 days a week.
1300 306 397 OR if you're overseas (+61) 2 8288 2890
We’ll be online between 8am and 7pm, everyday.
Click the 'Live Chat' tab once you log into the Online Service Centre
Coles Mastercard
GPO Box 40
Sydney NSW 2001
1300 306 397 OR if you're overseas (+61) 2 8288 2890
If you’ve misplaced your card, you can temporarily lock your card online to block new purchases. Click here to find out how to lock your card
The following accessibility services are available to you if you wish to contact us:
For Hardship support please click here.
Domestic and family violence refers to a situation where one person in a relationship or family hurts others or makes them feel unsafe. People facing domestic violence will often need help protecting their finances and gaining financial independence. We are here to help.
Some of the forms that domestic and family violence can take include, but are not limited to:
You can contact us at any time to discuss your situation, using the contact options above. We are here to help.
For more information on our policy for supporting victims of family and domestic violence click here.
To register for the Online Service Centre, go to osc.coles.com.au and click “Register”. You will then be asked to create your username and password.
More information about our complaints handling process for Credit Cards.