Lost and Stolen Cards
Ensure you keep your card secure. Anyone holding the card or who knows the card details (for example, the card number, expiry and CVC number) can use it to make purchases.
If your Coles Gift MasterCard is lost or stolen or if the details of your Coles Online MasterCard are compromised, we will not provide a replacement or refund.
If your Coles Reloadable MasterCard has been lost or stolen, is compromised in any way, or you suspect an unauthorised transaction, please report it immediately via the Prepaid Service Centre.
Alternatively you can call the Customer Support Centre on 1300 095 072 (fees may apply). We will immediately block your card.
Coles Prepaid Cards Customer Support
Hours: 8am – 8pm Monday to Friday and 8am – 1pm Saturday AEST
Telephone: 1300 095 072