Product Information


Coles Mastercard Assignment and Novation Notice
Download Assignment and Novation Notice

Coles Mastercard Financial Table update
Download Financial Table update

Coles Mastercard Terms and Conditions
> Download Terms and Conditions

Coles Mastercard Rewards Terms and Conditions, including Privacy Notice
> Download Terms and Conditions

Coles Platinum Mastercard – Complimentary Insurance Terms and Conditions
Download Terms and Conditions

Coles Group Card Assignment and Novation Notice
Download Assignment and Novation Notice

Coles Group Card Financial Table update
Download Financial Table update

Financial Services Guide - Consumer Credit Related Insurance Services
> Download Financial Services Guide

Coles Deed Poll
> Download Deed Poll

Citigroup Deed Poll
Download Deed Poll

Direct Debit Request Service Agreement
> Download Direct Debit Request Service Agreement

 

Forms


Direct Debit form

Download Direct Debit form

Authority to disclose and maintain form

Nominate someone to have access to information on your account

Download the authority to disclose and maintain form

Other forms

For all other forms, please visit the Online Service Centre.


Complaints


If you have a complaint, please contact the Credit Provider directly either by:

Telephone: 1300 311 676

Email: customerrelations@secure.coles.com.au

Or in writing to:
Citigroup Pty Limited
Customer Relations Unit
GPO Box 204
Sydney NSW 2001

To help ensure your concerns can be quickly addressed please provide your name, account number and all the relevant information in your complaint. If the matter is unable to be resolved directly with you, or you are not satisfied with the outcome, you are able to direct your concern to the Financial Ombudsman Service (FOS). The FOS provides a free independent industry dispute resolution service.

FOS’s contact details are as follows:
GPO Box 3, Melbourne VIC 3000
Telephone: 1800 367 287

Further contact details and information about the services FOS offers are available from FOS’s website (www.fos.org.au).

 

Mastercard is a registered trademark and the circles design is a trademark of Mastercard International Incorporated. Coles unsecured credit products are issued by Citigroup Pty Limited ABN 88 004 325 080 AFSL No. 238098 Australian credit licence 238098 and distributed by Coles Supermarkets Australia Pty Ltd ABN 45 004 189 708. Coles may receive commission for the introduction of credit business to Citigroup.