If you have a complaint, please contact the Credit Provider directly either by:
Telephone: 1300 311 676
Or in writing to:
Citigroup Pty Limited
Customer Relations Unit
GPO Box 204
Sydney NSW 2001
To help ensure your concerns can be quickly addressed please provide your name, account number and all the relevant information in your complaint. If the matter is unable to be resolved directly with you, or you are not satisfied with the outcome, you are able to direct your concern to the Financial Ombudsman Service (FOS). The FOS provides a free independent industry dispute resolution service.
FOS’s contact details are as follows:
GPO Box 3, Melbourne VIC 3000
Telephone: 1800 367 287
Further contact details and information about the services FOS offers are available from FOS’s website (www.fos.org.au).