Contact us

Contact us

If you have any queries or require additional information, please contact our Customer Care team.

Coles Car, Home and Landlord Insurance

If you have a question about Coles Insurance, or you wish to purchase cover, or change your details, please call our Customer Care team.

Need more information?

Contact us by post

  • An envelope icon to email us
    WFI Insurance Limited
    PO Box 16042
    Collins St West, VIC 8007

Need to make a claim?

See details on how to make a claim for your Coles Car insurance, Coles Home or Home Insurance Plus, or Coles Landlord insurance
Our contact centre is open weekdays 8am - 9pm and weekends 8am - 6pm AEST. For emergencies, please call our 24/7 emergency hotline on the same number.

For emergency roadside assistance

Please call 1300 265 374 (select option 4, then option 1).

Coles Life Insurance

Call us on 1300 880 095

Our contact centre is open weekdays 8am - 8pm AEST.

Email us

Write to us

MetLife Insurance Limited
GPO Box 4217
Sydney NSW 2001

Call us

Coles MasterCard

Within Australia:    1300 306 397 
International:          (+61) 3 9420 4816

Coles Platinum MasterCard

Within Australia:    1300 552 710 
International:          (+61) 3 9420 4813

Customer Care hours

Mon-Fri 8.00am - 9.00pm AEST
Saturday 8.00am - 8.00pm AEST
Sunday 8.30am - 8.00pm AEST

Write to us

GPO Box 940  Melbourne  Vic 3001


Lost or stolen card

Please call us immediately. We’re available 24 hours a day, 365 days a year.

Within Australia:    1800 005 809 
International:          (+61) 3 9420 4818

MasterCard Global Services

Call (+1) 636 722 7111

(USA, international charges apply)

Coles Prepaid Cards


Customer Support Centre

Our Customer Support Centre is open 8am - 8pm Monday to Friday and 8am - 1pm on Saturday AEST

Call us on 1300 095 072

Email us

National Relay Service

If you are deaf, or have a hearing or speech impairment:

For more information, visit the National Relay Service website.